Digital Customer Care Specialist - Surakarta

Join Mitracomm Ekasarana as a Digital Customer Care Specialist in Surakarta and become a key player in delivering exceptional digital customer service. This role is perfect for dynamic professionals who thrive in fast-paced environments and are passionate about resolving customer issues efficiently. At Mitracomm Ekasarana, we are committed to providing top-notch digital solutions, and your role will be crucial in ensuring customer satisfaction through our digital platforms.

As a Digital Customer Care Specialist, you will be the first point of contact for our customers, handling inquiries, complaints, and feedback through various digital channels. You will use tools like Zendesk, Salesforce, and Slack to manage customer interactions seamlessly. This role offers a unique opportunity to leverage your skills in a dynamic and innovative company that values customer experience.

In Surakarta, you will be part of a team dedicated to enhancing our digital customer service capabilities. This is your chance to make a significant impact on our customers' experiences while growing your career in a supportive and progressive environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through various digital channels, including email, chat, and social media.
• Use Zendesk and Salesforce to manage and track customer interactions efficiently.
• Collaborate with the product and engineering teams to resolve technical issues and improve customer experience.
• Provide excellent customer service by being responsive, empathetic, and solution-oriented.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Work with Slack to coordinate with other teams and ensure timely resolution of customer issues.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the development of best practices and procedures for digital customer care.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service or a related field, preferably in a digital environment.
• Proven experience with customer relationship management (CRM) tools like Zendesk and Salesforce.
• Strong communication and interpersonal skills to handle customer interactions effectively.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of Indonesian language and English is a plus.
• Certification in customer service or a related field is a plus.
• Ability to work well in a team and collaborate with other departments.

🛠️ Keahlian

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